A. Cancellation Policy
Introduction
Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a ‘consumer’ is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party nominated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us (MadeByMates GmbH & Co. KG, Töpferstraße 23, 49170 Hagen a.T.W., Germany, Tel.: +4954058044440, email: mbym.marketing@gmail.com) by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
You may also exercise your right of withdrawal online at https://account.sunlight-merch.de. If you use this online feature, you will immediately receive a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal, as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods without delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
Returns must be sent exclusively to the following address:
FulfilledByMates GmbH & Co. KG / Sunlight, Töpferstraße 23, 49170 Hagen a.T.W., Germany.
The deadline is deemed to have been met if you post the goods before the end of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You will only be liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to check their condition, characteristics and functionality.
General information
1) Please ensure that the goods are not damaged or soiled. Please return the goods to us in their original packaging, together with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against damage in transit by using suitable packaging.
2) Please do not return the goods to us carriage forward.
3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to us.
To
MadeByMates GmbH & Co. KG
Töpferstraße 23
49170 Hagen a.T.W.
Germany
Email: mbym.marketing@gmail.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for paper notifications)
_________________________
Date
(*) Delete as appropriate
